Refund Policy
Last Updated: 27-Nov-2025
Thank you for shopping with Smart Uniform Store. We strive to provide high-quality school and professional uniforms. If you are not fully satisfied with your purchase, please review our refund and return policy below.
By placing an order on our website, you agree to the terms of this Refund Policy.
1. Eligibility for Returns & Refunds
To be eligible for a return or refund, the following conditions must be met:
The item must be unused, unwashed, and unworn.
The item must be in its original packaging with all tags attached.
A return request must be made within 7 days of receiving your order.
Proof of purchase (order number or receipt) is required.
Items that show signs of wear, damage, or alteration will not be eligible.
2. Non-Returnable & Non-Refundable Items
The following items cannot be returned or refunded:
Customized or personalized uniforms
Altered or tailored items
Clearance or sale items
Accessories such as socks, ties, belts, caps, etc. (due to hygiene reasons)
3. Return Process
To request a return, please contact us at:
support@smartuniformstore.com
Once your request is approved:
You will receive return instructions.
You must ship the item back within 5 days of approval.
Customers are responsible for return shipping costs unless the item received was defective or incorrect.
4. Refunds
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
Refunds will be processed to your original payment method.
Refunds may take 5–10 business days to appear in your account depending on your bank or payment provider.
Shipping charges are non-refundable, except in cases where Smart Uniform Store is at fault (wrong or defective item).
5. Exchanges
We offer exchanges for:
Wrong size
Defective product
Incorrect item delivered
Exchange requests must be made within 7 days of receiving your order.
Exchanges are subject to product availability.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
Order number
Photos or video of the issue
We will arrange a replacement or refund at no extra cost.
7. Order Cancellations
Orders can only be canceled within 12 hours of placing them.
Once processing or shipping has started, cancellations are not possible.
Refunds for canceled orders will be returned to the original payment method.
8. Contact Us
For any refund, return, or exchange inquiries, reach us at:
📧 support@smartuniformstore.com